How Exception Management in Logistics Can Save the Day

The Key to Reliable and Efficient Shipping

Written By: Narek Hakobyan

From weather delays to flat tires, missed connections, damaged packages, customs delays, incorrect labels, and missing documentation, unexpected issues that you could never have predicted can throw a wrench into even the best-organized shipping plans.

Exception management in shipping is a proactive approach to dealing with disruptions. Instead of waiting for problems to happen, at Mercury we actively identify potential issues, analyze their impact, and swiftly implement solutions, including having backup plans in place.

How Does This Benefit You? Here Are Just a Few Ways:

• Peace of Mind: Knowing your shipments are proactively monitored and potential issues addressed head-on gives you peace of mind that your package will get to the destination.
• Fewer Delays: Early identification of exceptions allows us to take corrective action quickly, minimizing delays and ensuring timely deliveries.
• Increased Visibility: Through real-time tracking and detailed communication, you stay informed about your shipments every step of the way.
• Cost Savings: Proactive exception management helps avoid costly delays, rerouting fees, and damaged/ruined research samples. The bottom line is we save you valuable time and money.
• Data-Driven Decision-Making: By analyzing past exceptions, we identify recurring issues and implement preventive measures.

Ultimately, exception management is not just about reacting to problems; it's about creating a responsive supply chain. By anticipating the unexpected and putting solutions in place, we ensure your shipments arrive on time, every time.

As a shipping company, Mercury is committed to providing exceptional service. So, next time you entrust your shipment to us, rest assured that we're actively working behind the scenes to ensure a smooth and successful shipment.